Question 1

I have booked and paid, what happens next?

Accepted Answer

Thank you for your booking with Ghostly Nights! We're so excited to have you join us for an evening. Sit back and relax, once your order has been placed, your order confirmation and QR code ticket will be emailed to you.

Question 2

What happens if I cannot attend?

Accepted Answer

If you cannot attend an event for any reason please let us know by contacting 07493 803716 or emailing info@ghostlynights.com (info@ghostlynights.com)at your earliest convenience. If you cannot attend on the day of the event, please call us.
Tickets cannot be cancelled or refunded.

Question 3

Can I pass on my ticket to someone else?

Accepted Answer

Of course! Please just let us know who you intend to pass your ticket on to, including their telephone number and email address as they will need to read through and agree to the terms and conditions.

Question 4

I need to cancel...

Accepted Answer

When booking tickets, please always ensure that you and anyone within your booking are able to attend the event. Unfortunately Ghostly Nights are not able to offer any refunds if you are unable to attend. 
As our locations are paid for in advance, Ghostly Nights are liable for these costs.
If you wish to discuss, please get in touch.

Question 5

I'm going to be late to the event...

Accepted Answer

Please always leave plenty of travel time to get to the event as some venues are more complex than others to find. 
We always ensure clear instructions and navigation routes are printed on your QR code ticket. 
If you are going to be late, please call us on 07493 803716. Please be aware that we may need to start the night without you so that we aren't holding back other guests.

Question 6

Can you take a deposit?

Accepted Answer

We don't accept deposits on any bookings, however we have partnered with PayPal should you wish to spread out the payment.

Question 7

Do I need to bring my ticket?

Accepted Answer

Please bring a copy of your QR code ticket on your phone as we'll scan this at the entrance. Please avoid printing your ticket if possible.

Question 8

What happens if Ghostly Nights cancel the event?

Accepted Answer

In the rare instance we need to cancel the event for reasons such as poor weather conditions, or anything out of the ordinary we will contact each guest individually to let you know. We will be able to either move you to a different date or offer a full refund.

Question 9

I am pregnant, can I book a ticket?

Accepted Answer

Due to the nature of the experience we do not allow any heavily-pregnant individuals to attend.

Question 10

What is the minimum age?

Accepted Answer

No individuals under the age of 18 are permitted to attend any events.
If we believe anyone under age is attending we will ask for proof of age.

You've probably got some questions...